Correspondence Settings

Correspondence Settings let you control how your business communicates with customers through email and order documents. These settings include your default logo, invoice attachments, and default marketing messages. Correct configuration ensures your branding and correspondence remain consistent across all customer touchpoints.

In This Article

• Prerequisites
• Why Configure Correspondence Settings?
• Step 1: Access Correspondence Settings
• Step 2: Upload and Manage Logos
• Step 3: Configure Invoice Attachments
• Step 4: Record Emails in Business Hub
• Step 5: Set Default Messages
• Step 5: Save Changes
• Best-Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Why Configure Correspondence Settings?

Correct correspondence settings give you:

• Consistent branding — your logo appears on order PDFs and customer communications.
• Professional customer experience — invoices and messages are automatically attached to the right emails.
• Centralized tracking — all replies are captured in Business Hub when email recording is enabled.
• Efficiency — default messages save time and keep communication uniform.

Step 1: Access Correspondence Settings

1. Log into your DecoNetwork Website.
2. Browse to Admin > Settings.

   

   

3. Click Email & Order Templates, then Correspondence Settings.

   

   

   Correspondence Settings in the Admin panel

   

   Click the thumbnail to enlarge.

Step 2: Upload and Manage Logos

1. Click Select Image to upload a logo to display on invoices and order PDFs.
2. Enable Allow stores to upload their own logo if you want affiliates or sub-stores to display unique branding.

Step 3: Configure Invoice Attachments

1. Choose which emails should include invoices automatically:
   • Allow stores to upload own logo: Tick this checkbox to allow affiliates to upload their own logo to be used on order PDFs from their store.
   • Attach invoice with order-shipped email: Tick this checkbox to include the invoice as an attachment with order-shipped emails.
   • Attach invoice with internet order email: Tick this checkbox to include the invoice as an attachment with Internet order emails.
   • Attach invoice with Business Hub order email: Tick this checkbox to include the invoice as an attachment with Business Hub order emails.

Step 4: Record Emails in Business Hub

1. Enable Record emails in Business Hub to capture all outgoing emails and their replies inside Business Hub.

Step 5: Set Default Messages

1. Add a Default plain message (text version) for use with the {{ message_plain }} variable.

   This is the default marketing message that is injected into all email templates using the tag {{ message_plain }}. Editing this text area will set the marketing message for all emails that use the message_plain tag - this is recommended due to ease of administration, however, the injected message can be edited at the specific email level if required. The format of this text is plain text, no formatting is required.

2. Add a Default HTML message for use with the {{ message_html }} variable.

   This is the default marketing message that is injected into all email templates using the tag {{ message_html }}. Editing this text area will set the marketing message for all emails that use the message_html tag - this is recommended due to ease of administration, however, the injected message can be edited at the specific email level if required. The format of this text is in HTML.

Step 5: Save Changes

1. Click Save to apply.

Best-Practice Tips

• Always upload a logo to avoid generic-looking invoices.
• Use centralized default messages for promotions, then override them per campaign.
• Review invoice attachment settings to match customer expectations in each sales channel.

Troubleshooting

• Emails not recording in Business Hub: Check SPF and DNS settings to ensure DecoNetwork’s mail servers are authorized.
• Logo not appearing: Verify that the uploaded file meets size and format requirements (recommended: PNG, JPG or GIF, 100×100px).
• Duplicate or missing invoices: Re-check which invoice attachment settings are enabled.

FAQs

Q: Can I use different logos for different affiliate stores?
Yes. Enable Allow stores to upload their own logo so affiliates can upload their own branding.

Q: Do I need to add default messages?
They’re optional, but recommended to keep communication consistent and professional.

Additional Resources

• Email Templates
• Email Template Variable Descriptions
• How Do I Use the Variables Not in the Default Email Templates?
• Set up an SPF record on your custom email domain