The Abandoned Carts page lets you view abandoned carts detected in your online store(s). You can check if follow-up emails have been sent and review the stage of the order process reached for each abandoned cart.
Prerequisites
- You must have Administrator and/or Sales Manager permission to use this feature.
To view abandoned carts:
- Log into your DecoNetwork website.
- Browse to Business Hub > Abandoned Carts.
You can search for particular abandoned cart records using the search fields directly below the column headings in the Abandoned Carts table.
- You can search for abandoned carts by order number (# field).
- You can search for abandoned carts by Customer and by Company.
- You can filter abandoned carts by Status
- Abandoned cart: follow-up email has not been sent to the customer
- Customer contacted: follow-up email has been sent to the customer
- You can filter abandoned carts by Order Progress (the stage of the order process reached before the customer exited the site)
- Added to cart: items were added to the Shopping Cart
- Cart View: customer viewed the Shopping Cart, but did not proceed to Checkout
- Address: customer viewed the Address step, but did not complete the form
- Address updated: customer successfully completed the Billing and Shipping Address form at the Address step
- Shipping: customer viewed the Shipping Options step
- Billing: customer viewed the Payment step, but did not complete the form
- Billing updated: customer successfully completed the Payment form
- Confirmation: customer viewed the Confirmation page, but did not proceed to complete the order
- Confirmed: customer confirmed the order, but for some reason the order failed to be processed
- You can filter abandoned carts by Value
Enter the minimum (From) and maximum (To) value range of the abandoned carts you are looking for and click okay.
- You can filter abandoned carts by Date Created
Select a specific time within which you want to find abandoned cartsOR
- Select "Between:" to specify a custom date range.
- Click on the calendar icon
in the From field, select a date using the Date Picker tool, then click OK when you have picked the desired date. Do the same for the To field.
- Click okay to apply the search.
- Select "Between:" to specify a custom date range.
- You can search for abandoned carts by order number (# field).
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