View abandoned carts

The Abandoned Carts page lets you view abandoned carts detected in your online store(s). You can check if follow-up emails have been sent and review the stage of the order process reached for each abandoned cart.

Prerequisites

• You must have Administrator and/or Sales Manager permission to use this feature.

To view abandoned carts:

1. Log into your DecoNetwork website.
2. Browse to Business Hub > Abandoned Carts.
   
   
   You can search for particular abandoned cart records using the search fields directly below the column headings in the Abandoned Carts table.
   
   • You can search for abandoned carts by order number (# field).
     

     Order numbers are only generated for abandoned carts if the Confirmation page was reached at the time the cart was abandoned.

   • You can search for abandoned carts by Customer and by Company.
     
   • You can filter abandoned carts by Status
     
     • Abandoned cart: follow-up email has not been sent to the customer
     • Customer contacted: follow-up email has been sent to the customer
   • You can filter abandoned carts by Order Progress (the stage of the order process reached before the customer exited the site)
     
     • Added to cart: items were added to the Shopping Cart
     • Cart View: customer viewed the Shopping Cart, but did not proceed to Checkout
     • Address: customer viewed the Address step, but did not complete the form
     • Address updated: customer successfully completed the Billing and Shipping Address form at the Address step
     • Shipping: customer viewed the Shipping Options step
     • Billing: customer viewed the Payment step, but did not complete the form
     • Billing updated: customer successfully completed the Payment form
     • Confirmation: customer viewed the Confirmation page, but did not proceed to complete the order
     • Confirmed: customer confirmed the order, but for some reason the order failed to be processed
   • You can filter abandoned carts by Value
     

     Enter the minimum (From) and maximum (To) value range of the abandoned carts you are looking for and click okay.

   • You can filter abandoned carts by Date Created
     
     Select a specific time within which you want to find abandoned carts
     
     OR
     1. Select "Between:" to specify a custom date range.
        
     2. Click on the calendar icon in the From field, select a date using the Date Picker tool, then click OK when you have picked the desired date. Do the same for the To field.
        
     3. Click okay to apply the search.