Add line item note to an order

Line item notes allow you to add internal production instructions to individual items on an order. These notes are commonly used to communicate special requirements, production details, or clarifications related to a specific product on the order.

Unlike general order notes, line item notes are intended for internal use and help ensure production teams clearly understand how each item should be processed.

This guide will take you through the process of adding a production note to a line item in an order.

Prerequisites

In this article

• Prerequisites
• Why use line item notes
• Add a line item note
• Edit a line item note
• Delete a line item note
• Best-practice tips
• Troubleshooting
• FAQs

Why use line item notes

• Add item-specific instructions without affecting the entire order
• Communicate production or decoration details to your team
• Keep internal notes separate from customer-visible order notes

Add a line item note

1. Log into your DecoNetwork website.

2. Browse to Business Hub → Orders.

   

   Click the image to enlarge.

3. Click View to load the order you want to edit.

   

   The order will be loaded in the main work area.

   

   Click the image to enlarge.

4. Click on Edit Order.

   

   The order will become editable.

   

   Click the image to enlarge.

5. Click on the cog at the end of the line item to reveal the Line Item Actions menu.

   

6. Select create line item note from the menu.

   The Add Internal Production Note popup will be displayed.

   

7. Enter a note into the Note text box.

   You can attach a file by clicking on the Attach New File button.

8. Click OK.

   The Note will be attached to the line item. This is indicated by a note icon at the start of the line item row. A popup containing the notes will show on hover and clicking the icon makes the popup sticky.

   

   Line item notes carry forward when the line item is re-ordered.

Edit a line item note

1. Open the order in Business Hub → Orders.
2. Find the line item with an existing note.
3. Click the Note icon.
4. Hover the mouse pointer over the panel for the note you want to edit.
5. Click the edit icon that appears to open the note editor.
6. Update the note content.
7. Click OK to apply the changes.
8. Click Save.

Delete a line item note

1. Open the order in Business Hub → Orders.
2. Locate the line item that contains the note.
3. Click the Note icon.
4. Hover the mouse pointer over the panel for the note you want to delete.
5. Click the delete icon that appears.
6. Click OK in the confirmation dialog.
7. Click Save.

Best-practice tips

• Use line item notes for production-only details: Record decoration instructions, material handling notes, or special production requirements that apply to a specific item.
• Keep notes short and actionable: Production teams should be able to understand the requirement at a glance without scrolling.
• Avoid duplicating order-level notes: Use line item notes only when the information applies to a single product, not the entire order.
• Update or remove notes if requirements change: Clearing outdated notes helps prevent production errors or confusion.

Troubleshooting

• The note doesn’t disappear: Make sure the note field is completely empty before clicking Save.
• Note icon still appears: Refresh the page to confirm the note has been removed.

FAQs

Are line item notes visible to customers?

No. Line item notes are for internal use only and are intended to communicate production requirements to staff. Customers do not see these notes.

How is a line item note different from an order note?

An order note applies to the entire order, while a line item note applies only to a specific product. Line item notes are best used for item-specific production or decoration instructions.

Can I recover a deleted line item note?

No. Once a line item note is deleted, it cannot be recovered. If the information is still required, you will need to re-enter it.

Additional Resources

• Edit an Order in Business Hub