Effective communication among production staff is paramount for maintaining consistency, reducing errors, streamlining workflows, and, most importantly, providing customers with top-notch service and products. DecoNetwork facilitates seamless communication of customer requirements and production instructions by offering a straightforward way to add internal production notes to line items in Business Hub. This guide will take you through the process of adding a production note to a line item in an order.
Prerequisites
- You must have the Administrator, Sales Manager, or Sales Team permission to use this feature.
To add a note to a line item in an order:
- Log into your DecoNetwork website.
- Browse to Business Hub > Orders.
- Click View to load the order you want to edit.
The order will be loaded in the main work area.
- Click on Edit Order.
The order will become editable.
- Click on the cog at the end of the line item to reveal the Line Item Actions menu.
- Select create line item note from the menu.
The Add Internal Production Note popup will be displayed.
- Enter a note into the Note text box.
- Click OK.
The Note will be attached to the line item. This is indicated by a note icon at the start of the line item row. A popup containing the notes will show on hover and clicking the icon makes the popup sticky.
Line item notes carry forward when the line item is re-ordered.
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