Turn off customer shipping notification emails

Automatic shipping notifications are one of the key productivity features that inform customers when their order has been shipped, providing tracking information if available. However, there may be situations where you prefer not to send these notifications—perhaps due to internal workflow changes or because you handle customer communication in another way. This tutorial will guide you through the steps to turn off shipping notifications in DecoNetwork.

Prerequisites

• You must have administrator access to use this feature
• The Email and order templates app must be enabled to use this feature if you are on the Standard plan

To turn off customer shipping notification emails

1. Log into your DecoNetwork website and click Admin.
2. Click Settings.
3. Click Email and Order Templates.
   

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4. Click Email Templates to display the list of templates for the automated emails that are sent to customers.
   

   The Email Templates page is displayed.

   

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5. Scroll down to the Business Hub Quote & Order Emails section.
   
6. Click Edit beside the Order-shipped email template.

   The Edit Email Template page is displayed.

   
7. Untick the Active checkbox to turn the shipping notification email off.
   
8. Click Save.