"Order-Produced" notifications alert customers when their orders have been completed in production, indicating that they're ready for shipping or pickup. If you prefer to handle communication in other ways or streamline your notification process, you may want to turn off these notifications. This tutorial explains how to do so in DecoNetwork.
Prerequisites
- You must have administrator access to use this feature
- The Email and order templates app must be enabled to use this feature if you are on the Standard plan
To turn off customer order produced notification emails
- Log into your DecoNetwork website and click Admin.
- Click Settings.
- Click Email and Order Templates.
- Click Email Templates to display the list of templates for the automated emails that are sent to customers.
The Email Templates page is displayed.
- Scroll down to the Business Hub Quote & Order Emails section.
- Click Edit beside the Order produced email template.
The Edit Email Template page is displayed.
- Untick the Active checkbox to turn the order produced notification email off.
- Click Save.
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