Turn on customer order produced notification emails

"Order-Produced" notifications inform customers when their orders have completed production, indicating that they are ready for shipping, delivery, or pickup. This automated feature can help you maintain clear communication with customers and improve their experience with your business. This tutorial will guide you through the steps to turn on order-produced notifications in DecoNetwork, ensuring that your customers stay informed about the status of their orders.

Prerequisites

• You must have administrator access to use this feature
• The Email and order templates app must be enabled to use this feature if you are on the Standard plan

To turn on customer order produced notification emails

1. Log into your DecoNetwork website and click Admin.
2. Click Settings.
3. Click Email and Order Templates.
   

   Click the image to enlarge.

   

4. Click Email Templates to display the list of templates for the automated emails that are sent to customers.
   

   The Email Templates page is displayed.

   

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5. Scroll down to the Business Hub Quote & Order Emails section.
   
6. Click Edit beside the Order produced email template.

   The Edit Email Template page is displayed.

   
7. Tick the Active checkbox to turn the order produced notification email on.
   
8. Click Save.