Request Order Fulfillment by a DecoNetwork Store in Shopify

When your Shopify store is integrated with DecoNetwork (DN) and configured for manual fulfillment, orders are not automatically sent to DN after checkout. This guide shows Shopify operators how to manually request fulfillment from the connected DN Fulfillment Center (FC) so the order appears in DN for processing and shipping.

In This Article

• Why make a manual fulfillment request?
• Prerequisites
• Step 1: Open Shopify Admin
• Step 2: Go to Orders
• Step 3: Open the unfulfilled order
• Step 4: Change the fulfillment location
• Step 5: Select the DN third-party fulfillment app
• Step 6: Confirm the location change
• Step 7: Request fulfillment
• Step 8: Send the fulfillment request
• Best-Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why make a manual fulfillment request?

Manual fulfillment is useful when your team needs to review orders before sending them to production—for example, to verify artwork, check stock, or confirm shipping details. Submitting a fulfillment request in Shopify routes the order to the DN Fulfillment Center connected via your custom third-party fulfillment app.

Step 1: Open Shopify Admin

1. Access the Shopify Admin and log in with your credentials.

Step 2: Go to Orders

1. From the Shopify Admin dashboard, select Orders from the left-hand menu.
   

Step 3: Open the unfulfilled order

1. Click on the order number of an unfulfilled order.
   

   The order page will be loaded.

   

   Click the image to enlarge.

Step 4: Change the fulfillment location

1. Update the Location:
   • Click "..." at the top right of the fulfillment panel.
     
   • Select Change location from the dropdown list.
     

     The Change location setting will appear in the fulfillment panel.

     
   • Click on the current location after "Assign selected items to:"
     
     .

Step 5: Select the DN third-party fulfillment app

1. Select the DN third-party fulfillment app from the dropdown list.
   

Step 6: Confirm the location change

1. Click on the Change location button.
   

Step 7: Request fulfillment

1. Click on the Request fulfillment button.
   

Step 8: Send the fulfillment request

1. Click on the Send fulfillment request button.
   

   The order will appear in the Orders tab of the Fulfill Shopify Orders page.

   

   Click the image to enlarge.

Best-Practice Tips

• Map before you send: Ensure the order’s products and designs are correctly mapped to DN items to avoid submission errors.
• One source of truth for location: Confirm the DN app location is assigned before requesting fulfillment—especially in multi-location setups.
• Align DN workflow: After the request is in DN, follow your DN workflow (automatic vs manual submission to production) to keep jobs moving.
• Communicate status: Use Shopify’s order timeline notes to record that you submitted a fulfillment request.

Troubleshooting

• DN app not listed under locations: Verify the custom third-party fulfillment app is installed and connected; recheck app permissions in Shopify.
• Request buttons disabled: Make sure the order has unfulfilled line items assigned to the DN app location.
• Order doesn’t appear in DN: Confirm you selected the correct DN app location and clicked Send fulfillment request. Check integration logs in DN if available.
• Missing customer details on lower Shopify plans: If details are restricted, complete customer info as required before fulfillment can proceed.

FAQs

• Does requesting fulfillment also start production in DN?
  No. Production submission is controlled in DN via workflow settings (e.g., automatic vs manual submission).
• Can I request fulfillment for only some items?
  Yes—assign selected items to the DN app location, then request fulfillment for those items.
• Where do I see the order in DN?
  In the Fulfill Shopify Orders app page within DN, under the Orders tab.

Additional Resources

• Configuring Automatic or Manual Fulfillment in Shopify
• Shopify & DecoNetwork Integration – Part 1: Shopify Setup
• Workflow by DN Operator: Managing Orders Submitted for Fulfillment from Shopify
• Configuring Products for DN Fulfillment in Shopify
• Create an Affiliate Store for Shopify Fulfillment in DN