Configure production & order pending times

Production times and ship-by dates are crucial for informing your buyers when to expect items purchased from your online store. By configuring production and order pending times, businesses can accurately forecast production capabilities, manage customer expectations, and ensure timely order completion. DecoNetwork provides the tools to set up business production times, which are essential for calculating due dates and estimating arrival times for completed and shipped products.

In this help article, we will guide you through the steps to set up and adjust production and order pending times in DecoNetwork. Whether you are new to DecoNetwork or looking to optimize your current settings, this guide offers clear, actionable instructions to help you manage your production workflow efficiently. By fine-tuning these settings, you can better allocate resources, avoid bottlenecks, and ultimately enhance your operational efficiency and customer satisfaction.

Prerequisites

• You must have administrator access to use this feature

Watch the following video to see how to configure Production & Order pending times and read below for instructions.

To configure production and order pending times:

1. Log into your DecoNetwork Website.
2. Browse to Admin > Settings > Production & Order Settings.
3. Select Production & Order Pending Times.

   

   

   The settings are displayed in the main work area.

   

   Click the image to enlarge.

   

4. Configure the order and pending times.
   • Default production time defines how long it takes to complete production.

     The number of Default Production Days is used to calculate due dates. When combined with shipping times, it uses the shipper's estimate to provide an estimated delivery date to customers.

     Different decoration processes might have different production times. DecoNetwork allows you to set specific production days for each decoration process.

     If you sell products without any decorations, you can specify the default production days for blank products.

     The Calculate order estimated ship-by dates setting lets you choose how the ship-by dates are determined:

     • Using process with longest production time: choose this option to use the decoration process with the longest production time to calculate the estimated ship-by date.
     • Combining production time across all used processes: choose this option to combine the time across all processes used to calculate the estimated ship-by date.
     
   • Production Days - tick the days of the week you carry out production activities. Unticked days are not used in production time calculations.
     
   • Production Blackouts are periods in which no production will take place, for example, a holiday period or planned maintenance periods. Click Add production blackout dates to make a new blackout period. Use the date picker to set the start and end dates. Click Delete to remove the blackout.
     
   • Default production time lets you specify the number of days before the shipping date that the Order is scheduled to be produced in.
     
5. Click Save when you are done.