Copy an order in Business Hub

Copying an order in Business Hub allows you to quickly create a new order using the details of an existing one. This is useful when repeating similar jobs, correcting mistakes, or saving time re-entering product, decoration, and customer information.

When an order is copied, DecoNetwork recreates the order structure and carries across eligible line items, designs, quantities, and settings, while re-evaluating availability and validation rules to ensure the new order can be processed correctly.

In this article

• Prerequisites
• Why copy an order?
• How to copy an order?
• How availability is handled when copying orders
• Best-practice tips
• Troubleshooting
• FAQs

Prerequisites

Why copy an order?

• Save time when creating repeat or similar orders.
• Reduce data-entry errors by reusing validated order details.
• Quickly recreate jobs with the same products and decorations.
• Ensure copied orders reflect current product availability and system rules.

How to copy an order

1. Log into your DecoNetwork website.
2. Browse to Business Hub → Orders.

3. Click View to load the order you want to copy.

   

   You can also click anywhere within a row to load the order, except on the customer name. Clicking on the customer name loads the customer record.

4. Click on Copy Order.

   

   A Copy Order popup will be displayed allowing you to choose an option.

   
   • Copy as Quote: will make a copy of the order and at the same time convert it back to a quote.
   • Copy as Order: will make a copy of the order.
5. Select an option.

6. Click Okay.

   A Copying Order progress popup will be displayed.

   

   When copying is complete, a message will be displayed informing of the number of products reordered. If products have become unavailable since the original order was created, a warning message will be displayed informing of this and indicating the number of products that cannot be reordered.

7. Click OK.

   Copying an order creates a new, independent order. Changes made to the copied order do not affect the original.

8. Review the copied order details, including products, quantities, and designs.
9. Make any required adjustments before saving or submitting the new order.
10. Save the order.

How availability is handled when copying orders

When copying an order, DecoNetwork evaluates product availability as part of the copy process to ensure the new order remains valid.

If a line item includes multiple size or variant options and some of those options are no longer available:

• All sizes and variants on the line are carried into the copied order, even if some are out of stock.
• This matches the same availability logic used when creating a new order.
• The entire line item is only excluded if none of the sizes or variants are available.

Best-practice tips

• Always review copied orders before submission to confirm quantities and availability.
• If availability has changed since the original order was created, adjust sizes or quantities as needed.
• Use order copying for operational efficiency, but treat the copied order as a new job.

Troubleshooting

• Some items are missing after copying:
  This can occur if all sizes or variants on a line item are no longer available.
• Quantities need adjustment:
  Availability may have changed since the original order was placed. Update quantities before submitting the copied order.
• Designs are not editable:
  Ensure the copied order is saved and opened in edit mode before making changes.

FAQs

Does copying an order reserve stock?
No. Copying an order does not reserve inventory. Stock availability is evaluated at the time of copying and again when the order is submitted.

Can a copied order be edited before submission?
Yes. Copied orders can be edited the same way as newly created orders.

Will copied orders always include all original line items?
Only line items with at least one available size or variant are included.

Additional resources

• How to Create an Order in Business Hub
• Edit an order
• Copy a quote in Business Hub
• Reorder previous purchase - Customer view