How to Enable MFA for a Customer Account in Business Hub

Multi-Factor Authentication (MFA) can be enabled for individual customer accounts in DecoNetwork to enhance login security. Once enabled, the customer will be prompted to set up an Authenticator app the next time they log in.

In this article

• Why enable MFA for customer accounts
• Prerequisites
• Step 1: Open the customer record
• Step 2: Require MFA for customer login
• What happens next
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Why enable MFA for customer accounts

Enabling MFA on customer accounts adds a second layer of protection on top of the customer’s password.

• Reduce account takeovers: Stolen passwords alone are not enough to log in.
• Protect stored information: Helps safeguard order history, designs, and contact details.
• Increase trust: Shows customers that you take security seriously.

Step 1: Open the customer record

1. Log in to your DecoNetwork Business Hub.

2. Go to the Customers tab.

   
3. Click the name of the customer you want to update.

Step 2: Require MFA for customer login

1. Click Edit Login Details to open the customer’s account details.

   

   The Edit Login Details popup is displayed.

2. In the popup, locate the checkbox labeled “Require multi-factor authentication when logging in”.

   
3. Tick the checkbox to enable MFA for this customer.
4. Click OK to apply your changes.

What Happens Next?

• The next time the customer logs in, they will be prompted to scan a QR code using an authenticator app (e.g. Google Authenticator, Microsoft Authenticator, Authy).
• They will enter a 6-digit code from the app to complete login. This code will be required for all future logins.

Best-practice tips

• Let customers know in advance that MFA will be required so they can install an authenticator app.
• Confirm that the customer can access the email address on their account before you enable MFA.
• Consider enabling MFA for high-value or sensitive customer accounts first.

Troubleshooting

• Customer is not prompted to set up MFA: Confirm the checkbox is ticked in Edit Login Details and they are using the same email on their customer account.
• Customer has lost their phone or authenticator app: Use the reset process described in How to Reset MFA Setup for a Customer Account.

FAQs

Does enabling MFA for one customer affect other customers?

No. The setting only applies to the single customer whose login details you edit.

Can customers turn MFA off themselves?

No. MFA for customer accounts must be managed by an administrator or sales manager.

Can I enable MFA for all customers at once?

This article covers enabling MFA on a per-customer basis. Use your overall security policies to decide which customers should have MFA enabled.

Additional resources

• How Customers Log In With MFA for the First Time
• How to Reset MFA Setup for a Customer Account