How Customers Can Enable or Disable MFA on Their Account

Customers can manage Multi-Factor Authentication (MFA) directly from their account area when logged into your DecoNetwork storefront. This guide explains how they can enable or disable MFA to improve login security or regain simplified access if desired.

In this article

• Prerequisites
• Why enable MFA
• How to enable MFA on your account
• How to disable MFA on your account
• Best-practice tips
• Troubleshooting
• FAQs
• Notes
• Additional resources

Prerequisites

Why enable MFA

Multi-Factor Authentication adds an additional layer of protection to your account by requiring a time-based 6-digit code from an authenticator app in addition to your regular login details. Enabling MFA helps:

• Prevent unauthorized access if your password is compromised
• Protect personal information, saved addresses, and past orders
• Provide peace of mind when accessing your account from shared devices

Step 1: How to enable MFA on your account

1. Log in to your customer account on the store website.

2. Click on My Account at the top right of the screen.

   

3. In the "Profile" tab, click Edit beside "Account Details" at the right of the screen.

   

   The Account Details popup is displayed.

4. Tick the “Require multi-factor authentication when logging in” checkbox.

   

5. Click OK to apply the change.

   MFA will be required every time you log in from now on.

Step 2: How to disable MFA on your account

1. Log in to your customer account on the store website.
2. Click on My Account at the top right of the screen.
3. In the "Profile" tab, click Edit beside "Account Details" at the right of the screen.
4. Untick the “Require multi-factor authentication when logging in” checkbox.

5. Click OK to apply the change.

   ⚠️ Disabling MFA removes the extra security layer and allows login using only your email and password.

Best-Practice Tips

• Use the same authenticator app across all accounts to simplify managing codes.
• If available in your authenticator app, enable cloud backup or device sync to avoid losing access if your phone is replaced.
• Avoid disabling MFA unless necessary – especially if your account includes saved payment methods or stored customer data.
• Log out of shared or public computers after each session to protect your account.

Troubleshooting

• I’m entering the correct code, but it says it’s invalid.
  Ensure your device time is set to automatic. Time drift causes authenticator codes to fail.
• I no longer have my phone or authenticator app.
  Use the store’s MFA reset process. See: How to Reset MFA Setup for a Customer Account.
• I can’t find the MFA option in my Account Details.
  The store operator may have disabled customer controls or enforced MFA.
• I'm stuck in a loop asking for a code.
  Clear your browser cache or try a private window. A stale session may be interfering.

FAQs

Can the store force MFA for all customers?

Yes. If the store operator enforces MFA, customers cannot disable it.

Do I need MFA for every login?

Yes. After enabling MFA, you will enter a 6-digit code each time you log in.

Can I use SMS instead of an authenticator app?

No. DecoNetwork currently supports app-based time-based one-time codes (TOTP).

What happens if I disable MFA?

You will log in using only your email and password, without the additional security check.

Can I switch authenticator apps later?

Yes. Disable MFA, then re-enable it using your new authenticator app.

Notes

• If you lose access to your Authenticator app, you can reset your MFA setup.
• Not all stores may allow customers to disable MFA if it has been required by the store operator.

Additional Resources

• How Customers Log In With MFA for the First Time
• How to Reset MFA Setup for a Customer Account