How to Configure and Assign Contract Price Levels

In DecoNetwork, Contract Price Levels let you apply tailored pricing for different groups of customers, companies, or stores. Every account includes a predefined Retail level, which is the default for all new customers. From there, you can add extra levels—such as Affiliate or Wholesale—to reflect your pricing strategy.

Contract Price Levels affect both blank product markups and decoration pricing tables, so you can set different costs for everyday retail customers, affiliates, or special campaign stores. Watch the video below and follow this guide to learn how to create and assign contract price levels effectively.

In this article

• Prerequisites
• Why Use Contract Price Levels
• Step 1: Review the Default "Retail" Level
• Step 2: Add Additional Contract Price Levels
• Step 3: Configure Markup per Level
• Step 4: Link Price Tables for Decorations
• Step 5: Assign Contract Price Levels
• Best-Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why Use Contract Price Levels

Contract Price Levels ensure you don’t need to manually adjust prices for different types of customers. They provide structure and automation for your pricing strategy:

• Simplify pricing management — Automatically apply the right prices for each customer or store.
• Support multiple sales models — Retail, wholesale, affiliates, or campaign stores can all have unique pricing.
• Maintain consistency — Customers always see the correct pricing in quotes, orders, and online stores.

Step 1: Review the Default "Retail" Level

1. By default, all DecoNetwork accounts include a predefined Retail contract price level.
2. New customers are automatically assigned to this Retail level unless changed.

Step 2: Add Additional Contract Price Levels

1. Go to Admin → Products → Contract Price Levels.
2. Click Add Contract Price Level to create a new level.
3. Give the level a name (e.g., Wholesale, Affiliate).
4. Save the new level. These will be available alongside the default Retail level.

Step 3: Configure Markup per Level

1. Go to Admin → Products → Supplier Product Markup.
2. Select a contract price level.
3. Apply either a fixed markup percentage or a tiered markup by product cost range.
4. Save changes.

Step 4: Link Price Tables for Decorations

1. Go to Admin → Decoration Processes.
2. Select a process (e.g., Screen Printing).
3. Create or edit price tables for different contract levels.
4. At the bottom under Decoration Pricing, assign the default table for each contract price level.

Step 5: Assign Contract Price Levels

1. At the website level: Go to Websites → [Select Site] → Manage → Administration → Contract Price Level and set the default contract price level.
2. At the customer/company level: In Business Hub, open a customer or company profile → Edit Account Details → select the contract price level.

Best-Practice Tips

• Keep Retail as your baseline for all customers, and only add new levels when truly needed.
• Create descriptive names for new price levels so staff can assign them confidently.
• Review markup and decoration tables periodically to ensure profitability.

Troubleshooting

• Issue: Prices not updating when creating an order.
  Solution: Verify the customer has a contract price level assigned.
• Issue: Decoration pricing doesn’t match expectations.
  Solution: Check that the correct price table is mapped to the contract level in the decoration process.
• Issue: Website pricing appears incorrect.
  Solution: Ensure the site’s default contract price level is set properly.

FAQs

• Q: What happens if a customer has no contract price level assigned?
  A: They will use the default level (first in the list).
• Q: Can I assign different price levels to different stores for the same customer?
  A: Yes, store-level defaults can override individual settings.
• Q: Can contract levels apply to both markup and decoration pricing?
  A: Yes, both can be tied to the same contract price level for full control.

Additional Resources

• Configuring Contract Price Levels
• Store Contract Price Levels
• Configuring Supplier Product Markup
• Embroidery Price Tables
• Printing Price Tables (DTG, SUB, TRF, RHS, DTF, UV)
• Screen Printing Price Tables