Make a Custom Shipping Pickup Method Available in All Stores and Business Hub

This article explains how to create a custom shipping (or pickup) method that can be used in any store — including when creating quotes or orders directly in Business Hub that are not associated with a specific website or affiliate store.

In this article

• Prerequisites
• Why create a custom shipping/pickup method?
• Step 1: Create a custom shipping method
• Step 2: Configure store availability
• Step 3: Configure pickup details (optional)
• Step 4: Use the method in Business Hub
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why create a custom shipping/pickup method?

Custom shipping or pickup methods let you define unique fulfillment options — for example, a physical pickup location, local courier, or another non-standard delivery choice.

• Make the method available to all stores, including orders created directly in Business Hub.
• Control pricing (e.g., free for pickup or a flat rate), tax handling, and geographic availability.
• Use the method for quotes and orders created internally without tying the order to a website store.

Step 1: Create a custom shipping method

1. In Admin, go to Settings → Shipping → Shipping Methods.
2. Click Add Custom Shipping Method.
3. On the “Add Custom Shipping Method” page:
   • Tick the Active checkbox to enable the method.
   • Enter a meaningful Name (e.g., “Local Pickup”).
   • Enter a short Description (purpose, pickup instructions, etc.).
   • (Optional) Choose an email template to use for notifications related to this method (e.g., ready for pickup).
4. Open the Price Breakdowns tab:
   • Untick Price per item if you want a single flat rate.
   • Set the Price (e.g., $0 for free pickup) and save.

Example: Adding a new custom shipping/pickup method

Step 2: Configure store availability

Set the method so it’s selectable in Business Hub even when the order isn’t tied to a storefront.

1. In the method settings, find the Availability section.
2. Select This method is available for all stores by default.
3. Click Save.

Enable availability for all stores

Step 3: Configure pickup details (optional)

If the method is for pickup, refine who can see it and what they’ll see:

• On the Shipping Locations tab, limit availability to your local region (e.g., specific state/region, domestic only, ZIP/postcode filters).
• Add pickup instructions (address, hours, collection requirements) to the Description and/or the chosen email template.

Optional: Restrict the pickup method by region or postcode

Step 4: Use the method in Business Hub

1. Open Business Hub.
2. Create a new Quote or Order.
3. In the Shipping section, click Select Shipping Method.
4. Choose your custom shipping/pickup method (it appears because it’s available to all stores).

Selecting the custom method during quote/order creation

Best-practice tips

• Use $0 flat rate for pickup so it’s clearly distinct from delivery methods.
• Include clear pickup instructions and link your pickup notification email to the relevant order status.
• Test by creating an internal quote in Business Hub to confirm the method is selectable and priced correctly.

Troubleshooting

• Method isn’t visible in Business Hub: Ensure This shipping method is available in Webstores, Quotes & Orders (Business Hub) and Record Shipments (Business Hub) is selected and the method is Active.
• Method shows on storefronts but should be internal only: Switch to This shipping method is available in Quotes & Orders (Business Hub) and Record Shipments (Business Hub).
• Non-local customers see the pickup method: Add region/postcode restrictions on Shipping Locations.

FAQs

Can I hide the method from storefront checkout but still use it in Business Hub?
Yes. Set global availability to This is not in any store by default and set a rule for select stores.

Can the method include tax?
Yes. Tax treatment follows your overall tax settings; set pricing and tax flags per your policy.

Additional resources

• Add in-store pickup option
• Settings: Shipping & Taxes