How to Return an Approved Artwork to Unapproved Status

Artwork approvals can be revisited if updates are required after they have been marked as approved. You can return an approved artwork task to an unapproved state so changes can be made and sent back to the customer for confirmation.

In This Article

• Prerequisites
• Why return artwork to unapproved?
• How to mark an approved artwork task as unapproved
• Best-practice tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why return artwork to unapproved?

Returning an artwork task to an unapproved state allows you to safely make updates and confirm the final design with your customer before production continues.

• Handle revisions: Apply updates after approval has already occurred
• Maintain accuracy: Ensure production uses the correct artwork
• Reconfirm with customers: Send updated artwork for approval again
• Prevent errors: Avoid proceeding with outdated designs

How to mark an approved artwork task as unapproved

1. Open Artwork Approvals

   Navigate to Business Hub → Artwork Approvals.

2. Go to the Artwork Complete tab

   Click the Artwork Complete tab to view artwork tasks that have already been approved.

   

   Approved artwork tasks are listed under the Artwork Complete tab.

   These tasks will show a status of Approved.

3. Open the approved artwork task

   Click on the artwork approval record you want to update to open its details page.

   

   The Actions panel contains options for managing the artwork approval.

4. Mark the artwork as unapproved

   In the Actions panel, click Mark as Saved (Unapproved).

   This will return the artwork to an unapproved state so it can be updated.

5. Make updates and resend for approval

   Apply any required changes to the artwork, upload the update artwork, then send it back to the customer for approval using the standard approval workflow.

Best-practice tips

• Only return artwork to unapproved when changes are required
• Clearly communicate updates to the customer before resending
• Review artwork thoroughly before requesting approval again
• Use Email History to track communication with the customer

Troubleshooting

Cannot see “Mark as Saved (Unapproved)”?

• The artwork may not be in the Approved state
• The task may not be opened from the Artwork Complete tab
• The linked order may already be fully produced

Changes not reflected?

• Refresh the page after updating the artwork status
• Confirm the artwork status has changed from Approved

FAQs

Where do I find approved artwork tasks?

Approved artwork tasks are located in Business Hub → Artwork Approvals → Artwork Complete.

What happens when I mark artwork as unapproved?

The artwork status is reset, allowing edits and enabling the approval process to be repeated.

Will the customer be notified automatically?

The customer will be notified when you resend the artwork for approval, based on your email settings.

Can I approve the artwork again later?

Yes. Once updates are complete, the artwork can go through the normal approval workflow again.

Additional Resources

• Artwork Approvals List
• Upload artwork for approval
• Send artwork approval email to customer
• Mark artwork approval as approved