Find, Track, and Manage Your Orders in My Account

The My Account area in your store allows you to view and manage your orders, track their progress, make payments, and access important order details, all in one place. This guide walks you through how to access your purchases and explains what you can do from both the order list and individual order screens.

In this article

• Prerequisites
• Why use the My Account Purchases area
• How to access your purchases
• View and search your orders
• View order details
• Take action on your order
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why use the My Account Purchases area

• Track order progress: See real-time statuses like Awaiting processing or Shipped.
• Find orders quickly: Use search and filters to locate specific orders.
• Manage payments: Pay outstanding balances directly from your order.
• Reorder easily: Quickly place repeat orders.
• Access full order details: View addresses, items, pricing, and history.

How to access your purchases

Step 1: Log in to your account

1. From the storefront, click My Account.
2. Enter your login details and sign in.

Step 2: Open your purchases

1. In the left-hand menu, click Purchases.

   

   Access all your orders from the Purchases section in your account.

View and search your orders

The Purchases screen displays a list of all your orders with key details and filtering options.

Simple search

• Use the Order Number search bar to quickly find a specific order.

Advanced search

• Click advanced to access additional filters, including:
  • Status (e.g., Payment Unconfirmed, Awaiting processing, In Production, Shipped)
  • Invoice number
  • Customer PO

  • Job Name

    New field implemented in V8.611
  • Date ranges (order date, processed date, shipped date)
  • Total cost range

Understanding the order list

• #: Click the order number to open full details.
• Status: Shows the current stage of the order.
• Date / Due Date: When the order was placed and expected.
• Date processed / shipped: Tracks fulfillment progress.
• Job Name: Identifies the order type.
• Total cost: Displays the order total.

View order details

1. From the Purchases list, click an order number or view.

   

   View complete order information including items, addresses, and totals.

   The order details screen provides a full breakdown of your order:

   • Order summary: Order number, date, and shipping details.
   • Billing and shipping addresses
   • Product details: Items, sizes, quantities, and pricing.
   • Totals: Subtotal, shipping, tax, and total cost.
   • Status indicators: Including payment requirements.
   • Order history: Timeline of updates and actions.

Take action on your order

From the order details screen, you can take several actions depending on the order status:

• Pay: Complete payment if the order shows Payment required.
• Reorder: Quickly place the same order again.
• Download PDF: Save or print a copy of the order.
• Add Comment: Communicate updates or notes about the order.

Best-practice tips

• Use advanced search filters when managing a large number of orders.
• Click the order number instead of scanning rows to quickly access details.
• Check the status column regularly to stay updated on progress.
• Use Reorder for repeat jobs to save time.

Troubleshooting

Orders not visible?

• Ensure you are logged into the correct account.
• Check your search filters – clear them or switch back to All Time.

Can't find a specific order?

• Try searching by Order Number instead of filters.
• Use the advanced search to expand your criteria.

FAQs

Can I edit my order from this screen?

No, but you can contact the store or add a comment to request changes.

What does “Awaiting processing” mean?

The order has been received but has not yet started production.

Can I pay for multiple orders at once?

Payment is typically handled per order from the order details screen.

Additional resources

• Edit login details - Customer view
• How to Reset MFA Setup for a Customer Account
• How Customers Reorder Previous Orders in the Customer Account Area