Turn off certain email notifications for staff accounts

DecoNetwork allows administrators to manage email notifications sent to staff accounts, providing flexibility and control over the communication channels within the system. Control which email notifications your staff receive to reduce noise, improve focus, and ensure each team member only gets the updates relevant to their role. This article guides you through the steps to turn of certain staff notifications.

In this article

• Prerequisites
• Why manage staff email notifications?
• Turn off specific email notifications
• Available notification types
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why manage staff email notifications?

Customizing staff notifications ensures your team stays informed without being overwhelmed by unnecessary emails.

• Reduce inbox clutter: Limit notifications to only what matters
• Improve productivity: Help staff focus on their responsibilities
• Enhance accountability: Ensure the right people receive critical updates
• Streamline communication: Avoid duplicated or irrelevant email alerts

Steps: Turn off specific email notifications

1. Log into your DecoNetwork Website.

2. Browse to Admin → Account.

   

   

3. Select Staff Accounts.

   

   The list of existing staff accounts is shown with their details, including username and assigned roles.

   

4. Click on the Edit button beside the staff account whose email notifications you wish to turn off.

   The Edit Staff Account page is displayed, allowing you to edit the details of the staff account.

   

5. Scroll down to the Roles and notifications section.

   
   

6. Untick the Use Default Notifications checkbox.

   The checkboxes of the individual email notifications will be enabled.

7. Untick the checkboxes of the email notifications you wish to disable.
8. Click Save.

Available notification types

The following notification options are available when configuring staff email notifications:

• Internet Order: Sent when a new order is placed via the storefront
• Order Payment: Sent when an order payment is successfully received
• Failed Order Payment: Sent when a payment attempt fails
• Inventory Warning: Sent when stock levels fall below defined thresholds
• Quote Requested: Sent when a customer submits a quote request
• Quote Approved: Sent when a quote is approved and converted to an order
• Quote Rejected: Sent when a quote is declined
• Internal Note: Sent when an internal note is added to an order or quote
• Note from Customer: Sent when a customer adds a note to their order
• Customer Enquiry Reply: Sent when a customer replies to an enquiry
• Outsourced Production Item Received: Sent when outsourced items are received
• Waste Recorded: Sent when production waste is logged

• Customer Email Replies: Sent when a customer replies to an order-related email notification

  Disabling Customer Email Replies does not stop customer replies from being recorded in Business Hub. It only prevents them from being sent as email notifications to the staff member.
• Artwork Created: Sent when an artwork job is created
• Artwork Uploaded: Sent when artwork files are uploaded
• Artwork Sent to Customer: Sent when artwork is sent for customer review
• Artwork Approved: Sent when artwork is approved by the customer
• Artwork Rejected: Sent when artwork is rejected
• Artwork Cancelled: Sent when an artwork job is cancelled
• Artwork Customer Contacted: Sent when the customer is contacted regarding artwork
• Artwork Customer Sent Message: Sent when a message is sent to the customer about artwork
• Artwork Reopened: Sent when an artwork job is reopened
• Campaign Created: Sent when a campaign store is created
• Campaign Ready: Sent when a campaign is ready
• Campaign Production: Sent when a campaign enters production
• Campaign Closed: Sent when a campaign ends
• Campaign Cancelled: Sent when a campaign is cancelled
• Campaign Owner Contacted: Sent when the campaign owner is contacted
• Campaign Owner Sent Message: Sent when a message is sent to the campaign owner
• Refund Created: Sent when a refund is issued

Best-practice tips

Troubleshooting

• Notifications cannot be edited: Ensure Use Default Notifications is unticked
• Changes not saving: Confirm you clicked Save
• Still receiving emails: Check if another role or shared inbox is receiving notifications

FAQs

Does disabling a notification stop system activity?

No. It only stops the email from being sent to the staff member.

Can I customize notifications per staff member?

Yes. Notification settings are configured individually for each staff account.

Will customers still receive emails?

Yes. Disabling staff notifications does not affect customer-facing email notifications.

Where are email templates managed?

Email templates can be customized via Admin → Settings → Email & Order Templates.

Additional resources

• Set which email notifications staff accounts receive
• Staff Accounts overview