Full Refunds and partial refunds
Under Consideration
Suggesting an actual receipt customers can be given in the event of a full or partial refund. Currently there is no way to issue a refund and give a customer copy of the refund receipt. The way it works now, if you provide a partial refund, the system creates an invoice with an amount due and asks customer for payment.
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EDITED: Make sure you have the "create credit with same amount" checked not generate the invoice.
If you need to change the payment you, can do a refund with the box unchecked and then process the correct payment.
I agree though that it needs to be a separate transaction. Currently it changes the invoice and original payment amount which is a nightmare in the accounting system we transfer to!
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We definitely need the ability to refund/change payments. At times, we have selected the incorrect payment method or even checked paid when it hasn't been.
We need the ability to change payments. I currently have 2 customers where this has happened and I am attempting to collect a payment, however, I cannot produce an invoice showing that they still owe a balance. We should be able to edit payments, this would have to be assigned to a certain employee.(s) like the other duties.
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TE Extra
In the meantime to fix this, you can refund the payment. It's annoying that it can't be edited but this is away to fix it.
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