Full Refunds and partial refunds

Under Consideration

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Aaron Johnson

• 2022年03月21日 20:21

Suggesting an actual receipt customers can be given in the event of a full or partial refund.  Currently there is no way to issue a refund and give a customer copy of the refund receipt.  The way it works now, if you provide a partial refund, the system creates an invoice with an amount due and asks customer for payment. 

7

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  Jenny Creech

  • 2022年03月24日 16:08
  • 編集済み

  EDITED: Make sure you have the "create credit with same amount"  checked not generate the invoice. 

  If you need to change the payment you, can do a refund with the box unchecked and then process the correct payment.

  I agree though that it needs to be a separate transaction.  Currently it changes the invoice and original payment amount which is a nightmare in the accounting system we transfer to!

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  TE Extra (d)

  • 2022年03月24日 05:25

  We definitely need the ability to refund/change payments.  At times, we have selected the incorrect payment method or even checked paid when it hasn't been.  

  We need the ability to change payments.  I currently have 2 customers where this has happened and I am attempting to collect a payment, however, I cannot produce an invoice showing that they still owe a balance.   We should be able to edit payments, this would have to be assigned to a certain employee.(s) like the other duties.

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  Jenny Creech

  • 2022年03月24日 16:06

  TE Extra

  In the meantime to fix this, you can refund the payment.  It's annoying that it can't be edited but this is away to fix it.

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