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Setting Your Order-Reply Email

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Lee Prazner
Updated

DecoNetwork automatically sends important customer emails on your behalf, such as order confirmations, artwork approvals, shipping updates, and other notifications. If you don’t configure your own Order-Reply Email address, these messages will be sent from a default DecoNetwork address such as no_reply@deconetwork.com or help@deconetwork.com, depending on the type of email being delivered.

The Order-Reply Email setttings allow you to specify a custom address that customers can reply to when responding to order-related messages sent by DecoNetwork. To ensure these emails are delivered reliably to your inbox, your domain must be properly authorized using SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records within your DNS settings.

This article guides you through the steps of how to configure the Order-reply in DecoNetwork to authorize DecoNetwork send emails on from your custom domain.

In This Article

Prerequisites

  • You must have administrator access in DecoNetwork.
  • You need access to manage your domain’s DNS settings (or assistance from your domain name administrator).

Why Configure the Order-Reply Email

When customers reply to their order notifications, you want those messages to reach the correct address in your business. Setting a custom Order-Reply email ensures replies go to your own domain, not to a generic system address (noreply@deconetwork.com) or be flagged as spam. Configuring your domain correctly also improves deliverability. Email providers use authentication methods such as SPF and DKIM to confirm that DecoNetwork is authorised to send emails for your domain.

How this helps your business:

  • More professional branding: emails appear to come from your business domain.
  • Better deliverability: by authorizing DecoNetwork to send on behalf of your domain; DKIM adds an additional layer of trust by verifying the authenticity of each email.
  • Fewer lost replies: Customer replies reach your designated inbox instead of being lost or misrouted.
    • Protection from spoofing: DKIM helps prevent unauthorised parties from sending fraudulent email using your domain.

Step 1: Set the Order-Reply Email Address

  1. Log into your DecoNetwork Website.

  2. Browse to Admin > Settings.

    SettingsMenuItem.png

  3. Click Email & Order Templates, then Order-Reply Email.

    Order-Reply_Email_Menu_Item.png

  4. Enter the desired reply email address (e.g. orders@yourdomain.com) into the Order-reply email address field.

    Order-Reply_Email_Address_Field.pngOrder-Reply_Email_Address_Field.png

    Click the thumbnail to enlarge.

    Configuring the Order-Reply Email Address in Admin

    Warning: If you enter an address from a domain that is not configured with the proper DNS (SPF) record, your customers’ email systems may reject or mark your notifications as spam.

  5. Click Save.

Step 2: Configure SPF in Your DNS

To allow DecoNetwork to send emails on behalf of your domain, you must configure an SPF (Sender Policy Framework) record in your domain’s DNS settings.

  1. Log in to your domain registrar or DNS provider.
  2. Add or update the TXT record for your domain with the following SPF rule:
v=spf1 a mx include:_spf.secure-decoration.com ~all
  • If your domain already has an SPF record, add include:_spf.secure-decoration.com before the ~all or -all directive.
  • Changes can take up to 48 hours to propagate across the internet.

Example of an SPF record for DN.png

Example of an SPF record with DecoNetwork included

Tip: Use tools like MXToolbox SPF Checker to verify your SPF record is correctly configured.

Step 3: Configure DKIM in Your DNS

New feature added in V8.610.

While SPF is required for sending order emails from your domain, many businesses also choose to configure DKIM (DomainKeys Identified Mail) for stronger email integrity and improved deliverability.

DKIM allows receiving mail servers to verify that messages sent through DecoNetwork were not altered in transit and are genuinely authorised by your domain.

If you choose to configure DKIM:

  1. Scroll to the DKIM Settings section.

    DKIM Settings.png

    Order-Reply Email settings location

  2. Tick the checkbox, “Publish DKIM on my custom domain”.

    Publish DKIM on My Custom Domain.png

    DKIM publishing option

  3. Review the DKIM Details panel that appears.
    When the checkbox is selected, a panel labelled DKIM Details becomes visible. This panel displays the TXT record that needs to be added to your domain’s DNS settings.

    DKIM Details.png

    DKIM Details panel displayed after enabling DKIM publishing

  4. Copy the TXT record shown in the panel and add it to your domain’s DNS. Your domain host’s documentation will explain how to add a TXT record.

  5. Save your changes.

    Result: With SPF + DKIM in place, your domain gains significantly better trust with email providers, leading to fewer emails going to spam folders.

Troubleshooting

Issue Possible Cause Solution
Emails are delivered to customers’ spam folders SPF record is missing or incorrect Confirm your DNS includes include:_spf.secure-decoration.com
Reply-to address not working Using an address from an unverified or external domain Set the reply email to an address on a domain you control
DKIM showing as “fail” Incorrect DKIM selector or DNS record Re-check selector, DNS formatting, and key validity.
Changes not taking effect DNS propagation delay Wait up to 48 hours and re-test with a new order

FAQs

Q: Can I use a free email service (e.g. Gmail, Yahoo) as my order-reply email?
A: It is strongly recommended to use your own business domain. Free email domains may not allow SPF customization, which will cause deliverability issues.

Q: Do I need to update my SPF record if I already have one?
A: Yes. You must add include:_spf.secure-decoration.com to the existing record.

Do I have to configure DKIM?
No. SPF is required, but DKIM is optional. However, DKIM significantly improves deliverability and long-term domain reputation.

Additional Resources

Still have questions? Use the Search Tool at the top of the page to find more related guides. Need help? Click the icon to submit a support ticket—our Client Services team is ready to assist!

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