Setting Your Order-Reply Email

DecoNetwork automatically sends important customer emails on your behalf, such as order confirmations, artwork approvals, shipping updates, and other notifications. If you don’t configure your own Order-Reply Email address, these messages will be sent from a default DecoNetwork address, such as no_reply@deconetwork.com or help@deconetwork.com, depending on the type of email being delivered.

The Order-Reply Email settings allow you to specify a custom address that customers can reply to when responding to order-related messages sent by DecoNetwork. To ensure these emails are delivered reliably to your inbox, your domain must be properly authorized using SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records within your DNS settings.

This article guides you through the steps of how to configure the Order-reply in DecoNetwork to authorize DecoNetwork send emails on from your custom domain.

In This Article

• Prerequisites
• Why Configure the Order-Reply Email
• Step 1: Set the Order-Reply Email Address
• Step 2: Configure SPF in Your DNS
• Step 3: Configure DKIM in Your DNS
• Best-Practice-Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why Configure the Order-Reply Email

When customers reply to their order notifications, you want those messages to reach the correct address in your business. Setting a custom Order-Reply email ensures replies go to your own domain, not to a generic system address (noreply@deconetwork.com) or be flagged as spam. Configuring your domain correctly also improves deliverability. Email providers use authentication methods such as SPF and DKIM to confirm that DecoNetwork is authorised to send emails for your domain.

How this helps your business:

• More professional branding: emails appear to come from your business domain.
• Better deliverability: by authorizing DecoNetwork to send on behalf of your domain; DKIM adds an additional layer of trust by verifying the authenticity of each email.
• Fewer lost replies: Customer replies reach your designated inbox instead of being lost or misrouted.
• Protection from spoofing: DKIM helps prevent unauthorised parties from sending fraudulent email using your domain.

Step 1: Set the Order-Reply Email Address

1. Log into your DecoNetwork Website.

2. Browse to Admin > Settings.

   

   

3. Click Email & Order Templates, then Order-Reply Email.

   

4. Enter the desired reply email address (e.g. orders@yourdomain.com) into the Order-reply email address field.

   

   Click the thumbnail to enlarge.

   Configuring the Order-Reply Email Address in Admin

   Warning: If you enter an address from a domain that is not configured with the proper DNS (SPF) record, your customers’ email systems may reject or mark your notifications as spam.

5. Click Save.

Step 2: Configure SPF in Your DNS

To allow DecoNetwork to send emails on behalf of your domain, you must configure an SPF (Sender Policy Framework) record in your domain’s DNS settings.

1. Log in to your domain registrar or DNS provider.
2. Add or update the TXT record for your domain with the following SPF rule:

include:_spf.secure-decoration.com ~all

• If your domain already has an SPF record, add include:_spf.secure-decoration.com before the ~all or -all directive.
• Changes can take up to 48 hours to propagate across the internet.

Step 3: Configure DKIM in Your DNS

While SPF is required for sending order emails from your domain, many businesses also choose to configure DKIM (DomainKeys Identified Mail) for stronger email integrity and improved deliverability.

DKIM allows receiving mail servers to verify that messages sent through DecoNetwork were not altered in transit and are genuinely authorised by your domain.

If you choose to configure DKIM:

1. Scroll to the DKIM Settings section.

   

   Order-Reply Email settings location

2. Tick the checkbox, “Publish DKIM on my custom domain”.

   

   DKIM publishing option

3. Review the DKIM Details panel that appears.
   When the checkbox is selected, a panel labelled DKIM Details becomes visible. This panel displays the TXT record that needs to be added to your domain’s DNS settings.

   

   DKIM Details panel displayed after enabling DKIM publishing

4. Copy the TXT record shown in the panel and add it to your domain’s DNS. Your domain host’s documentation will explain how to add a TXT record.

5. Save your changes.

   Result: With SPF + DKIM in place, your domain gains significantly better trust with email providers, leading to fewer emails going to spam folders.

Best-Practice Tips

• Use a business-owned domain. Set your Order-Reply Email on a domain you control so you can manage DNS records (like SPF and DKIM) and improve email deliverability.
• Verify DNS changes before relying on notifications. After updating SPF/DKIM records, confirm they’re published correctly (and allow time for DNS propagation) before sending order emails to customers.
• Test end-to-end reply behavior. Send a test order notification to a controlled inbox, then reply to it to confirm replies route to the intended mailbox or helpdesk.
• Use a monitored inbox (not an individual’s mailbox). Route replies to a shared inbox or ticketing system so customer responses don’t get missed when staff are away.
• Keep the address consistent across customer communications. Use the same reply address across order emails (and align it with your support/contact details) to reduce customer confusion.
• Review deliverability if customers report missing emails. If order emails are landing in spam or not arriving, re-check SPF/DKIM configuration and confirm the domain’s sending reputation.

Troubleshooting

FAQs

Q: Can I use a free email service (e.g. Gmail, Yahoo) as my order-reply email?
A: It is strongly recommended to use your own business domain. Free email domains may not allow SPF customization, which will cause deliverability issues.

Q: Do I need to update my SPF record if I already have one?
A: Yes. You must add include:_spf.secure-decoration.com to the existing record.

Do I have to configure DKIM?
No. SPF is required, but DKIM is optional. However, DKIM significantly improves deliverability and long-term domain reputation.

Additional Resources

• How to Add an SPF Record for Your DecoNetwork Order-Reply Email Domain
• Custom Website Domain DNS Records
• Domain Name Settings
• Authenticating Your Custom Domain with DKIM and DMARC