DecoNetwork automatically sends important customer emails on your behalf, including order confirmations, artwork approvals, shipping notifications, and other updates. If you do not set up your own Order-Reply Email address, these messages will be sent from a default DecoNetwork address such as no_reply@deconetwork.com or help@deconetwork.com, depending on the type of email being delivered.
If you prefer these emails to come from your own domain (for example orders@yourdomain.com), you’ll need to add an SPF record (Sender Policy Framework) to your domain’s DNS (Domain Name System) settings. An SPF record tells the internet that DecoNetwork is authorised to send emails for your domain. Without it, customer messages may be flagged as spam or rejected by mail servers.
This guide explains, in simple steps, how to add the correct SPF record to your domain's DNS settings so your DecoNetwork Order-Reply Emails are delivered reliably and professionally.
Before continuing, ensure you have set your sender address by following: Setting Your Order-Reply Email .
In this article
- Prerequisites
- Why add an SPF record?
- Step 1: Log in to your DNS provider
- Step 2: Add or update your SPF record
- Step 3: Test your sender email
- Tips & Best Practices
- Troubleshooting
- FAQs
- Additional Resources
Prerequisites
- You must own the domain you want to use as the sender.
- You must have access to your domain’s DNS settings (e.g. GoDaddy, Namecheap, Cloudflare).
- Your Order-Reply Email address must already be set: Setting Your Order-Reply Email .
Why add an SPF record?
SPF ensures that DecoNetwork is recognised as an authorised sender for your domain. Without it, other email systems may not trust your messages.
- Improves deliverability — reduces the chance emails go to spam.
- Protects your brand — prevents spoofing by confirming authorised senders.
- Uses your domain — ensures customers see your own business email address.
Step 1: Log in to your DNS provider
Log in to the service where your domain is hosted. This may be your registrar (e.g. GoDaddy, Namecheap) or a DNS service (e.g. Cloudflare). You will add the SPF record as a TXT record in the DNS zone.
Your DNS provider’s dashboard where TXT records are managed.
Step 2: Add or update your SPF record
Add a TXT record that authorises DecoNetwork to send email for your domain:
include:_spf.secure-decoration.com
Most domains use a full SPF record, similar to the example below:
v=spf1 a mx include:_spf.secure-decoration.com ~all
If your domain already has an SPF record, do not remove it. Instead, edit it and add:
include:_spf.secure-decoration.com
Make sure this is added before the final ~all or -all in the record.
Example of a TXT record containing an SPF entry.
Step 3: Test your sender email
- Send a test email from DecoNetwork using your Order-Reply Email address.
- Ensure the message arrives in your inbox rather than spam.
- Use an SPF validation tool if you want to confirm your domain’s SPF record is valid.
Tips & Best Practices
- Keep only one SPF record on your domain — multiple SPF records cause failures.
- Combine all senders into a single SPF record if you use multiple email services.
- Review SPF settings whenever you change sending services.
Troubleshooting
Email still going to spam?
- Wait up to 48 hours for DNS propagation.
- Check for typos in the TXT record.
- Ensure you do not have multiple SPF records.
Validator says “multiple SPF records detected”
- Merge all includes (e.g. marketing tools, website hosts, DecoNetwork) into one record.
- Remove extra SPF records and keep only a single combined record.
SPF not detected?
- Make sure the TXT record was created at the correct root domain (e.g. yourdomain.com).
- Some DNS providers wrap entries automatically — do not manually add quotes.
FAQs
What is SPF?
SPF (Sender Policy Framework) is a DNS entry that tells mail servers which systems are authorised to send email on behalf of your domain.
Why do I need it for DecoNetwork?
Because DecoNetwork sends order and customer notifications using your domain. SPF ensures other mail systems trust those emails.
Do I need DKIM or DMARC?
Additional Resources
Still have questions? Use the Search Tool at the top of the page to find more related guides. Need help? Click the icon to submit a support ticket—our Client Services team is ready to assist!
Comments
0 comments
Please sign in to leave a comment.