Set a customer's account terms

In this tutorial, we will guide you through the step-by-step process of configuring and managing customer account terms within DecoNetwork's Business Hub.

Customer account terms define the financial conditions under which a customer is allowed to place orders on account. These terms control how payments are scheduled, how much outstanding balance is allowed, and how Business Hub operators manage customers who have approved credit arrangements. Clear account terms help you maintain predictable cash flow, reduce payment risk, and ensure consistent billing practices across your organization.

In this article

• Prerequisites
• Why configure customer account terms?
• Configure account terms for a customer
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why configure customer account terms?

Account terms provide structure and clarity around how and when customers pay. They help streamline your order workflows and protect your business from excessive unpaid balances.

• Ensure predictable payment schedules — Define deposits, due dates, and credit terms.
• Control financial exposure — Limit how much outstanding balance a customer can accumulate online.
• Support operational efficiency — Prevent orders from moving forward without approved payment conditions.
• Provide flexibility — Business Hub operators can override terms when needed for special cases.

Configure account terms for a customer

Follow these steps to configure and manage a customer's account terms in Business Hub.

1. Log into your DecoNetwork website.

2. Browse to Business Hub → Customers.

   

3. Click View on the customer account you want to update.

   

   You can also click anywhere within a customer's row to load the account.

4. Click on Edit Account Details next to the Account Details section heading.

   

   The Edit Account Details popup will be displayed.

   
5. Tick the Customer Is Account Holder checkbox to set pre-defined account terms of payment for the customer. When the checkbox is ticked the following settings will be available:
   • Default Terms: lets you select the payment terms that will be applied to the customer for all web store orders (when paying on account). When creating an order through Business Hub, the operator can override these terms as they need to. (Account terms are defined via Admin > Settings > Customer Settings > Account Terms.)

   • Max. outstanding balance allowed online: lets you specify the maximum outstanding balance the customer can have whilst creating web store orders. This does not affect Business Hub orders as it is assumed the operator creating the order through Business Hub can manage the maximum outstanding amount manually.

     

6. Click OK to save your changes.

   The Account Details section will be updated to show the new setting, including Default terms and Online Balance Limit.

   

   The Account Details section showing the customer’s default terms and online balance limit.

   

Best-practice tips

• Review customer credit limits regularly to ensure they still reflect the customer’s payment behaviour.
• Use shorter terms or deposits for new customers before upgrading them to more flexible account terms.
• If multiple staff handle orders, document your internal policy for overriding terms in Business Hub.

Troubleshooting

• Customer cannot place orders on account: Ensure the “Customer Is Account Holder” checkbox is selected and verify they have not exceeded their online balance limit.
• Checkout does not show account terms: The customer must be logged in. They will see a checkbox labeled “Submit on Account Terms (X)” where X reflects their assigned terms.
• Business Hub terms differ from web store: Staff-created orders can override terms; website orders use the customer’s default terms unless manually changed by staff after submission.

FAQs

• Do web store orders always require full payment?
  No. Logged-in customers with account terms will see a checkbox allowing them to submit orders on account instead of paying in full.
• Does the online outstanding balance limit affect Business Hub?
  No. Business Hub operators can place orders even if the customer is above their limit.
• Where are account terms defined?
  In Admin → Settings → Customer Settings → Account Terms.

Additional resources

• Edit Customer Account Details
• Set default account terms for new account holders
• Set payment method availability for a customer