Customize an email template

This guide explains how to customize the content of email templates in DecoNetwork. Email templates control the automated messages sent to customers throughout the order lifecycle. By customizing them, you can tailor messaging, branding, and communication tone to better reflect your business.

In this article

• Prerequisites
• Why customize email templates
• How to customize an email template
• Best-Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why customize email templates

Customizing your email templates allows you to control how your business communicates with customers at key moments.

• Maintain consistent branding across all customer communications.
• Improve customer experience with clearer and more personalized messaging.
• Adapt messaging to suit your workflows, policies, or tone of voice.
• Enhance professionalism with tailored subject lines and structured email layouts.

How to customize an email template

1. Log into your DecoNetwork website.
2. Go to Admin → Settings.

3. Click Email and Order Templates.

   

   Access Email and Order Templates from Admin Settings

   Click the image to enlarge.

   

4. Click Email Templates to display the list of templates for the automated emails that are sent to customers.

   

5. Locate the template you want to modify.

   

   Email Templates list

6. Click Edit next to the template.

   The Edit Email Template page is displayed.

   

7. In the left menu, click Customize template.

   

   The Customize Template screen is loaded in the main work area. This section allows you to edit the template. You can edit the subject, the HTML version, and the plain text version of the email.

   

   Customize Template editor

   Click the image to enlarge.

   

8. Tick the Override default template checkbox to modify the default template.
9. Customize the code in the Subject line, HTML body and Text body editors as required.

10. Click Save.

    Changes apply immediately to all future emails generated using this template.

Best-Practice Tips

• Test before going live: Send test emails to verify formatting and content.
• Keep it simple: Avoid overly complex HTML to ensure compatibility across email clients.
• Use consistent branding: Include your logo, colors, and tone of voice.
• Optimize subject lines: Make them clear and action-oriented to improve open rates.

Troubleshooting

Issue: Changes are not appearing in emails.
Check: Ensure Override default template is enabled and changes are saved.

Issue: Email layout appears broken.
Check: Validate your HTML code and test across multiple email clients.

Issue: Variables are not displaying correctly.
Check: Confirm correct variable syntax is used and supported by the template.

FAQs

Can I revert to the default template?
Yes. Simply untick Override default template to restore the system default.

Do I need HTML knowledge to customize templates?
Basic HTML knowledge is recommended, especially for editing the HTML version of the email.

Will my changes affect past emails?
No. Changes only apply to emails sent after saving the updated template.

Additional Resources

• Email Templates Overview
• Email Template Variable Descriptions