Manage Live Shipping Carriers

Live Shipping Carriers allow you to connect directly with supported shipping providers to retrieve real-time shipping rates during checkout. By configuring live carrier integrations, you can offer customers accurate shipping estimates based on package details, destination, and carrier services available for the order.

In This Article

• Prerequisites
• Why Use Live Shipping Carriers?
• Access Live Shipping Carriers
• Add a Live Shipping Carrier
• Choose Carrier Shipping Methods
• Edit Carrier Settings
• Delete a Carrier connection
• Best-Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Why use Live Shipping Carriers?

• Provide customers with accurate shipping costs during checkout
• Reduce manual shipping calculations and pricing errors
• Offer multiple carrier and delivery service options automatically
• Improve order fulfillment efficiency with integrated shipping workflows
• Support domestic and international shipping scenarios

Prerequisites

Access Live Shipping Carriers

The Live Shipping Carriers page allows you to configure and manage carrier integrations used to calculate real-time shipping rates at checkout.

1. Log into your DecoNetwork Website.
2. Browse to Admin → Settings → Shipping.

3. Select Shipping Methods.

   

   

   A list of your currently configured custom shipping methods will appear on the Shipping Methods page.

   

   Click the image to enlarge.

   

4. Click the Manage Live Shipping Carriers button.

   

   The Live Shipping Carriers page is displayed with a list of the live shipping carriers currently configured in your account.

   
   Note: Available carriers will differ based on your DecoNetwork region.

Add a Live Shipping Carrier

Add a carrier integration to retrieve live shipping rates directly from the shipping provider during checkout.

1. Click on the Add Live Shipping Carrier button.

   The Add Live Shipping Carrier page is displayed showing the available live shipping carriers for your region.

   
2. Click on the tile of the shipping carrier you want to connect.

3. Click the Connect [Carrier] button in the Details popup of the selected carrier.

   The Edit Live Shipping Carrier Credentials page is displayed.

   

4. Enter your credentials and account details for the shipping carrier connection.

   You need to first sign up for an account with the carrier and request integration credentials before attempting to connect.

5. Click the Test settings button to test the connection.

   A popup will be displayed to notify you if the connection was successful or not.

6. Click Save.

   The Live Shipping Carriers page is displayed with the new carrier added to the live shipping carriers list.

   

   The Choose Methods button will only be enabled if you have successfully tested the connection with your credentials.

Choose Carrier Shipping Methods

1. Log into your DecoNetwork Website.
2. Browse to Admin → Settings → Shipping.

3. Select Shipping Methods.

   

   

   A list of your currently configured custom shipping methods will appear on the Shipping Methods page.

   

   Click the image to enlarge.

   

4. Click the Manage Live Shipping Carriers button.

   

   The Live Shipping Carriers page is displayed with a list of your currently added live shipping carriers.

   

5. Click on the Choose Methods button beside the carrier you want to add shipping methods to.

   The Choose Methods button will only be enabled if you have successfully tested the connection with your credentials.

   The Edit Live Shipping Carrier Methods page is displayed.

   
6. Tick the checkboxes for each of the shipping methods that you want to enable.
7. When done, click Save.

Edit Carrier Settings

Carrier settings can be updated at any time to reflect account changes or shipping preferences.

1. Go to Admin → Settings → Shipping Settings → Live Shipping Carriers.
2. Locate the carrier you want to update.

3. Click Edit Carrier.

   

   Click Edit Carrier to edit the settings for an existing carrier integration

4. Update the required settings or credentials.

5. Click Save.

   Updated settings take effect immediately for future shipping calculations.

Delete a Carrier Connection

Remove a carrier integration if it is no longer needed.

Best-Practice Tips

• Test live shipping rates after configuring a carrier
• Verify account credentials directly with the carrier if rates are not returned
• Ensure product weights and package dimensions are configured accurately
• Use realistic packaging settings to improve shipping estimate accuracy
• Regularly review enabled shipping services to ensure only relevant options are displayed to customers

Troubleshooting

Carrier rates are not displaying

• Verify your carrier account credentials are correct
• Ensure the carrier integration is enabled
• Check that shipping origins and package settings are configured
• Confirm the carrier account supports API or live rate access

Incorrect shipping prices are returned

• Review product weights and dimensions
• Verify packaging settings and shipping origins
• Confirm negotiated or account-specific rates are configured correctly

Carrier services are missing during checkout

• Some services may not be available for the selected destination
• Check the enabled services within the carrier configuration
• Verify the package size and weight meet carrier requirements

FAQs

Can I configure multiple live shipping carriers?

Yes. Multiple carriers can be configured simultaneously, allowing customers to choose from different shipping providers and service levels during checkout.

Can I temporarily stop using a carrier without deleting it?

No. Deleting a carrier integration deletes its settings.

Do live shipping rates update automatically?

Yes. Shipping rates are retrieved in real time from the connected carrier during checkout.

Do I need a carrier account to use live shipping rates?

Yes. Most live shipping integrations require an active carrier account and API credentials.

Additional Resources

• Shipping Methods
• Add live shipping methods for a live shipping carrier
• Configure your dispatch address