How to Configure an Email for Customer Pick Ups

Many decoration shops allow customers to collect their orders directly from the shop location instead of shipping them. DecoNetwork makes this easy by letting you create a custom Customer Pickup shipping method and pair it with a dedicated email notification, so customers receive clear instructions when their order is ready.

In this article

• Prerequisites
• Why offer customer pickup
• Step 1: Create a customer pickup shipping method
• Step 2: Restrict customer pickup by shipping location
• Step 3: Create a customer pickup email template
• Step 4: Mark pickup orders as shipped
• Best-practice tips
• Troubleshooting
• FAQs
• Additional resources

Prerequisites

Why offer customer pickup

• Gives local customers a convenient, no-shipping-cost option
• Reduces shipping and handling expenses
• Prevents confusion by sending pickup-specific notifications instead of standard “shipped” emails
• Allows precise control over which locations and stores can use pickup

Step 1: Create a customer pickup shipping method

1. Go to Admin → Settings → Shipping → Shipping Methods.
2. Create a new custom shipping method and name it something clear, such as In store pickup.
3. In the Price Breakdown section, set the cost to $0.00, or enter a fee if you charge for pickup handling.

Step 2: Restrict customer pickup by shipping location

Customer pickup should only be available to customers who can realistically collect their order. You can control this by limiting the shipping locations where the pickup method is offered.

1. Set the Shipping Locations option to Domestic shipping only.
2. (Optional) Use the Zip code filter field to limit pickup to specific ZIP / postal codes, separated by commas.

3. In the States section, uncheck Delivers to all states and select only the state(s) where customer pickup is allowed.

   Select a single state if pickup is only available locally.

   

   Limit pickup availability by state, ZIP code

4. Control where the shipping method is available:

   • Availability: Choose where the shipping method can be used (webstores, Business Hub orders/quotes, and/or record shipments).
   • Global: Decide if the method is available in all stores by default or hidden unless added.
   • Store Group (optional): Add rules to allow or restrict the method for groups of stores.
   • Store (optional): Add rules for individual stores (overrides global and group rules).
   • Save to apply the settings.

   

   Choose where the shipping method can be used

Step 3: Create a customer pickup email template

By default, DecoNetwork sends a “shipped” email when an order is marked as shipped. For pickup orders, you should create a dedicated email so customers aren’t confused.

1. Go to Admin → Settings → Email &Order Templates → Email Templates.
2. Create a new template based on the Order Shipped email.
3. Name the template something like Customer Pickup.

4. Customize the message text, for example:

   • Replace “Items on order have shipped” with “Your order is ready to be picked up.”
   • Include the pickup address.
   • List pickup days and hours.

   

   Create a custom shipping method for customer pickup.

   

   Click the image to enlarge.

5. Assign the template so it is used only for the Customer Pickup shipping method.

   

   Choose where the shipping method can be used

Step 4: Mark pickup orders as shipped

Pickup notification emails are sent only when an order is marked as shipped.

1. Process the order through production as normal.
2. When the order is ready for collection, mark the order as Shipped.

Best-practice tips

• Use clear naming like “Customer Pickup” or “Local Pickup” so customers understand the option.
• Limit pickup availability to realistic geographic areas to avoid confusion.
• Include precise pickup instructions, address, and hours in the email template.
• Test the workflow with a sample order to confirm the correct email is sent.

Troubleshooting

• Customers receive a shipping email instead of pickup instructions:
  Verify the pickup email template is assigned to the Customer Pickup shipping method.
• Customers don’t receive any notification:
  Confirm the order was marked as shipped.
• Pickup option appears for too many customers:
  Recheck state, ZIP code, and state settings.

FAQs

• Can I charge for customer pickup?
  Yes. You can set any price for the pickup shipping method, including $0.00.
• Can pickup be enabled for only one affiliate store?
  Yes. You can control which stores the pickup method is available on.
• When is the pickup email sent?
  The email is sent only when the order is marked as shipped.

Additional resources

• How to configure an in-store pickup option for orders
• Customize an email template
• Marking orders as shipped in Business Hub