How to configure an in-store pickup option for orders

Allowing customers to collect their orders directly from your store is a common and convenient fulfillment option. In DecoNetwork, you can support this workflow by creating a free in-store pickup shipping method that’s available only to customers in your local area, and by using a pickup-specific email notification instead of the standard “order shipped” message.

This tutorial walks you through both parts of the setup. Start by watching this video to learn how to create an email template that notifies customers when their order is ready for pickup, then follow the step-by-step instructions below to configure the pickup shipping method and control where it’s available.

In this article

• Prerequisites
• Why offer customer pickup
• Step 1: Create a customer pickup shipping method
• Step 2: Create a pickup-specific email template
• Step 3: Mark pickup orders as shipped
• Best-practice tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why offer customer pickup

• Convenience for local customers: gives customers a no-shipping-cost option at checkout.
• Lower costs: reduces shipping and handling expenses for pickup orders.
• Clear communication: prevents confusion by sending pickup-specific notifications instead of standard “shipped” emails.
• Better control: lets you restrict pickup availability to realistic locations and workflows.

Step 1: Create a customer pickup shipping method

1. Log into your DecoNetwork Website.

2. Go to Admin → Settings → Shipping → Shipping Methods.

   

   

   A list of your configured shipping methods will appear.

   

3. Click on the Add Custom Shipping Method in the top actions toolbar.

   

4. The Add Custom Shipping Method page will be displayed.

   

   Add a new custom shipping method for pickup.

5. Configure the shipping method settings as follows.

   In the General tab:

   1. Make sure the Active checkbox is ticked to enable the shipping method.
   2. Enter a name, such as "Local store pick up", in the Name field.
   3. Enter a description in the Description field.
   4. Select the email template that you created for in-store pickup from the Customer "order-shipped" email template dropdown.
   

   In the Price Breakdowns tab:

   1. Untick the Price per item checkbox
   2. Set the Price field to $0

   

   Set pickup pricing (free or a handling fee).

   In the Shipping Locations tab:

   1. Select the Domestic shipping only radio button
   2. Optionally, enter a post/zip code in the Zip code filter field to restrict the pick-up method to customers from your local city/town.
   3. Un-tick the Delivers to all states checkbox and select your local state to restrict the pick-up method to customers from your local state.

   

   Limit pickup availability by state and ZIP / postcode.

   Customer pickup should only be available to customers who can realistically collect their order. Restricting availability prevents confusion and reduces support enquiries.

   In the Availability tab configure where and how a shipping method can be used in Business Hub and across your websites.

   Use the Availability settings to choose the option that best fits your workflow:

   • This shipping method is available in Webstores, Quotes & Orders (Business Hub) and Record Shipments (Business Hub) — use this if you want pickup available at storefront checkout and in Business Hub.
   • This shipping method is available in Quotes & Orders (Business Hub) and Record Shipments (Business Hub) — use this if pickup should be selectable only in Business Hub (not on storefront checkout).
   • This shipping method is not available in Record Shipments (Business Hub) only — use this if the method should be hidden from Webstores and Quotes & Orders, and used only when recording shipments.

   

   Choose where the shipping method can be used

   Use the Global section to choose whether this shipping method is enabled across stores by default:

   • This is available in all stores by default — The shipping method appears in all stores unless restricted by rules below.
   • This is not in any store by default — The shipping method is hidden everywhere until you add store group and/or store rules below.

   Use Store Group rules to control availability for sets of stores:

   • Click Add Rule to create an availability rule for a store group.
   • Store group rules apply to all stores within the selected group.

   Use Store rules to control availability for individual stores.

   • Click Add Rule to create an availability rule for a specific store.
   • Store-level rules override Global and Store Group settings.

   

   Set the stores where the shipping method can be used

6. Save your settings.

Step 3: Create a pickup-specific email template

By default, DecoNetwork sends a “shipped” email when an order is marked as shipped. For pickup orders, create a dedicated email so customers aren’t confused and receive clear pickup instructions.

1. Go to Admin → Settings → Email & Order Templates → Email Templates.

2. Create a new email template based on the Order Shipped email.

   

   Create a custom shipping method for customer pickup.

   

   Click the image to enlarge.

3. Name the template something clear, such as Customer Pickup or Order Ready for Pickup.

   

   Enter a meaningful name

4. Select Customize template from the menu at the left.

   
5. Customize the subject line, for example:
   • Replace “Items on order have shipped” with “Your order is ready for pickup.”
6. Tick Override default template.

7. Customize the code in the HTML body and Text body editors.

   • Include the pickup address.
   • List pickup days and hours.
   • Add any special instructions (for example, where to go, what to bring, or who to contact).

   

   Customize template content.

   

   Click the image to enlarge.

8. Select Usage from the menu at the left.

9. Assign the template so it is used only for the Customer Pickup shipping method.

   

10. Click Save.

Step 6: Mark pickup orders as shipped

Pickup notification emails are sent only when an order is marked as shipped. Mark the order as shipped when it’s ready for collection.

1. Process the order through production as normal.
2. When the order is ready for pickup, mark the order as Shipped.

Best-practice tips

• Use clear naming like Customer Pickup or Local Pickup so customers understand the option at checkout.
• Limit pickup availability to realistic geographic areas to avoid confusion.
• Include precise pickup instructions, address, and hours in the email template.
• Test the workflow with a sample order to confirm pickup appears at checkout and the correct email is sent.

Troubleshooting

Pickup option does not appear at checkout

• Confirm the pickup shipping method is Active.
• Verify Domestic shipping only is enabled under Shipping Locations.
• Check that any ZIP / postcode filters include the customer’s address.
• If restricting by state, confirm Delivers to all states is unchecked and the correct state(s) are selected.

Pickup option appears for customers who are too far away

• Review the ZIP / postcode filters and remove overly broad codes or ranges.
• Restrict availability by state if postcode filtering is not required.
• Save the shipping method and test checkout using a non-local address.

Customers receive a standard “shipped” email instead of a pickup email

• Ensure a pickup-specific email template was created.
• Confirm the correct template is selected under Customer “order-shipped” email template for the pickup method.
• Save the shipping method after assigning the template.

Customers do not receive a pickup email

• Confirm the order was marked as Shipped, which triggers the notification.
• Verify customer shipping notification emails are enabled for the fulfillment center.
• Check that the pickup email template is still assigned to the shipping method.

Pickup email is missing pickup details

• Edit the pickup-specific email template and add the pickup address, hours, and instructions.
• Remove any remaining shipping or carrier-related language.
• Save the template and retest with a new order.

FAQs

• Can I charge for customer pickup?
  Yes. You can set any price for the pickup shipping method, including $0.00.
• Can pickup be enabled for only one affiliate store?
  Yes. You can control which stores the pickup method is available on.
• When is the pickup email sent?
  The pickup email is sent only when the order is marked as Shipped.

Additional Resources

• How to Configure an Email for Customer Pick Ups
• Customize an email template
• Limit custom shipping method availability by regions