When using ShipStation to manage shipments, DecoNetwork can also send the “order shipped” email even if ShipStation has already sent its own shipping notification. This ensures consistent branding, reliable communication, and a complete message history inside DecoNetwork.
In this article
- Prerequisites
- Why enable this setting
- Step 1: Go to ShipStation Order Sync in Admin
- Step 2: Enable the checkbox
- Step 3: Save your changes
- Best-practice tips
- Troubleshooting & FAQs
- Additional resources
Prerequisites
- You must have Administrator permission in DecoNetwork to adjust these ShipStation email-sync settings.
Why enable this setting
Allowing DecoNetwork to send the shipped email in addition to ShipStation gives you:
- A consistent branded customer experience using your DecoNetwork email templates.
- A backup notification in case ShipStation emails fail or are filtered.
- Full visibility in DecoNetwork’s email history for auditing, support, or customer follow-up.
Step 1: Go to ShipStation Order Sync
- Log into your DecoNetwork website as an Administrator.
-
Browse to Admin > Settings > Shipping > ShipStation Order Sync.
The ShipStation Order Sync settings page will be displayed.
Click the image to enlarge.
Open the ShipStation Order Sync settings.
Step 2: Enable the checkbox
-
Find the option:
Tick the "Send order shipped email even when ShipStation order shipped email already sent" checkbox. - Tick the checkbox to allow DecoNetwork to send the email.
Step 3: Save your changes
- Click Save to apply your updated notification settings.
Best-practice tips
- Review and customise your DecoNetwork “Order Shipped” email template to ensure brand consistency.
- Inform your customer service team that customers may receive two notifications (ShipStation + DecoNetwork).
- Test with a real shipment to confirm that both systems behave as expected.
Troubleshooting & FAQs
DecoNetwork isn’t sending the shipped email. What should I check?
Ensure your email templates are active and your site’s email-sending configuration is valid. DecoNetwork sends the shipped email when the status sync from ShipStation updates the order to “Shipped”.
Will customers receive duplicate emails?
Yes. ShipStation sends one email, and DecoNetwork sends another. If you prefer only one email, leave the checkbox disabled.
Does this apply to all carriers?
Yes. The setting is based on ShipStation’s shipped status sync, not on the shipping carrier.
Additional resources
- ShipStation Order Sync settings
- Managing ShipStation Carrier Data in the DecoNetwork Dashboard
- Connect with ShipStation for live shipping estimates
- How to Configure Shipping Methods & Connect Shipstation in DecoNetwork
- How to Connect Shipstation for Live Rates and Seamless Shipping
Still have questions? Use the Search Tool at the top of the page to find more related guides. Need help? Click the icon to submit a support ticket—our Client Services team is ready to assist!
Comments
2 comments
This is a good start for sure, but you should have a feature where the Sales Rep Staff member receives a notification email once the order is marked as SHIPPED or is Shipped Via ShipStation (which we use). It would also be super helpful to have automatic emails from tracking@shipstation.com once the order is delivery (if our clients can receive them, surely the sales rep can too)
Matt D'Agostini Thanks for the feedback. This is a great suggestion! To make sure it’s visible to our product team, could you submit this as an official feature request? Submitting it (and receiving upvotes from others) helps us gauge interest and prioritize what may be considered for future updates
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