DecoNetwork Shopify Integration FAQ

General Questions

What is the DecoNetwork Shopify Integration?

The DecoNetwork Shopify Integration enables Shopify store owners with a DecoNetwork Fulfillment Center to link their Shopify store to an affiliate store in their DecoNetwork system, streamlining order fulfillment for custom and print-on-demand products.

How does the integration work?

When a customer places an order on your Shopify store, the order details, including product and design information, are sent to DecoNetwork for processing and fulfillment. Once the order is completed, tracking information is sent back to Shopify.

Who can use this integration?

This integration is ideal for Shopify store owners who operate a DecoNetwork Fulfillment Center and want to connect their Shopify store to their DecoNetwork system to leverage DecoNetwork’s production management tools. With the integration, they can automate order fulfillment for custom and print-on-demand products while preserving their Shopify store’s Google ranking.

Setup & Configuration

How do I enable the integration?

To enable the integration, install the "Fulfill Shopify Orders" app in DecoNetwork, create and install the Custom Order Fulfillment App in Shopify, and connect your Shopify store to an affiliate store in DecoNetwork. Refer to the articles below for instructions

• Shopify & DecoNetwork Integration Part 1: Shopify Setup Guide
• Shopify & DecoNetwork Integration Part 2: Enabling Integration in DN
• Shopify & DecoNetwork Integration Part 3: Establishing Connection in DN

Do I need a DecoNetwork account?

Yes, you need a DecoNetwork Fulfillment Center with an affiliate store that has the Shopify Fulfillment option enabled to process orders from Shopify.

Can I connect multiple Shopify stores to one DecoNetwork account?

Yes, multiple Shopify stores can be connected to the same DecoNetwork Fulfillment Center, but each Shopify store needs to be connected to a separate Deconetwork affiliate store.

Why did products in the Shopify order failed to map?

For automatic mapping to work successfully, products must be configured with the correct fulfillment settings and metafields in Shopify. Additionally, only products that match those available in the DecoNetwork Fulfillment Center can be mapped completely. If there are discrepancies in product variants between stores, the product may not map correctly. When this happens you'll need to manually map the products. For instructions, refer to the article Mapping Products and Designs for Shopify Orders.

When mapping a product, ensure that its color and size definitions exactly match those in your Shopify store. Any differences may prevent some variants (such as sizes or colors) from being mapped correctly.

If an exact color match is unavailable, you can:

• Select the closet matching color to map the unmapped color
• Add the missing colors to the blank product if those colors are available for the product. For guidance on adding colors, refer to the article "Product Colors."

For information on configuring your Shopify products for DecoNetwork fulfillment, see Configuring Products for DecoNetwork Fulfillment in Your Shopify Store.

Order Management

How are orders processed?

Shopify Orders submitted to DecoNetwork go to the connected DecoNetwork store for processing before being pushed into Business Hub production. Orders can be submitted automatically or manually to DecoNetwork depending on your Shopify fulfillment settings. The order status updates automatically as it progresses.

What happens if a Shopify order includes a product that is not mapped to a DecoNetwork product?

Unmapped products cannot be processed and will require manual intervention. Ensure all Shopify products are properly mapped to DecoNetwork products. Refer to the article, Mapping Products and Designs for Shopify Orders, for instructions.

Can I cancel a Shopify order after it is submitted to DecoNetwork?

Orders can only be canceled before they are pushed to Business Hub for fulfillment. Once an order is in production, it cannot be canceled.

Can I manually push orders to DecoNetwork?

Yes, if your integration is set to manual order submission, you can push orders into DecoNetwork by activating the "Request Fulfilment" command.

Inventory & Pricing

How does inventory sync between Shopify and DecoNetwork?

To ensure Shopify orders can be sent to DecoNetwork for fulfillment, you must set inventory for the ordered products as available in DecoNetwork. See the tutorial, Configuring Product Inventory for DecoNetwork Fulfillment for instructions. Note that inventory is not automatically synced between Shopify and DecoNetwork; stock levels must be managed separately in each system.

Shipping & Fulfillment

How does shipping work?

DecoNetwork provides shipping rates based on the Fulfillment Center’s settings. These rates should be mirrored in Shopify for accurate pricing.

Troubleshooting

Why is my Shopify order not appearing in DecoNetwork?

Orders will only be sent to DecoNetwork automatically if automatic fulfillment is enabled. If your store is set to manual fulfillment, you'll need to manually push your order. For guidance, refer to the article Manually Pushing an Order into Business Hub When Using a Manual Workflow. If automatic fulfillment is enabled, make sure the integration is set up correctly and that the order meets the fulfillment criteria. Orders held in Shopify due to payment or fulfillment issues may not sync. For instructions on setting your fulfillment preference, see the article Configuring Automatic or Manual Fulfillment in Shopify.

Why is my product design not showing correctly in DecoNetwork?

Check that the product’s metafields are correctly configured in Shopify to pass design file information to DecoNetwork. Refer to the article, Shopify & DecoNetwork Integration Part 1: Shopify Setup Guide, for instructions.