Set the Logo Displayed on Invoices

Your correspondence logo appears on customer-facing documents (like quotes, orders, and invoices) and emails sent to your customers. In DecoNetwork, you can set a global logo for all correspondence, or (optionally) let individual affiliate stores use their own logo for printed documents.

Watch the following video for instructions on how to set the logo displayed on invoices.

In this article

• Prerequisites
• Why set a correspondence logo?
• Set the global correspondence logo
• Set the correspondence logo for a store
• Best-practice tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why set a correspondence logo?

• Brand consistency: ensure invoices and order PDFs reflect your business branding.
• Professional presentation: customers see the right logo on quote/order/invoice documents.
• Multi-store flexibility: let affiliate stores display their own logo (optional).

Set the global correspondence logo

Prerequisites

1. Log into your DecoNetwork Website.

2. Browse to Admin → Settings.

   

   

3. Click Email & Order Templates, then Correspondence Settings.

   

   The Corresponding Settings screen is displayed in the work area.

   

   Click the image to enlarge.

4. Click Select Image under the Logo container.

   

   The browser File Upload dialog will load.

5. Select and open the logo file you want to use.

   The logo image file should be JPG or GIF format and sized to a maximum of 100px x 100px.

6. Click Save.

Set the correspondence logo for a store:

Prerequisites

1. Log into your DecoNetwork Website.

2. Browse to Admin > Websites.

   

   

3. Find the website you want to configure, then click Manage.

   

4. Click Administration → Correspondence Settings.

   

5. Ensure All Correspondence comes from Fulfillment Center (not store) is unchecked.

   

   Note: If the Fulfillment Center correspondence option remains enabled for the store, the option for setting an independent logo will not be available.

6. Click Store Configuration, then Correspondence Logo.

   

7. Tick the Use Separate Logo For Printing checkbox.

   

8. Click Select Image under the Logo container.

   

   The browser File Upload dialog will load.

9. Select and open the logo file you want to use.

   The logo image file should be JPG or GIF format and sized to a maximum of 100px x 100px.

10. Click Save.

Best-practice tips

• Use a simple, high-contrast logo so it remains readable at small sizes.
• Keep it square where possible to fit the recommended maximum dimensions.
• Standardize branding rules if you manage multiple stores (e.g., which logo should appear on printed invoices).
• Check a sample PDF after saving to confirm the logo placement and clarity.

Troubleshooting

The old logo still appears on invoices

• Confirm you clicked Save after uploading the new logo.
• Download/view a newly generated invoice PDF (older PDFs won’t retroactively update).
• If you’re testing in a browser-based preview, refresh the page and try again.
• Verify you updated the correct store if using store-specific logos.

A store can’t upload its own logo

• In the Fulfillment Center, verify Allow stores to upload own logo is enabled in Admin → Settings → Email & Order Templates → Correspondence Settings.
• Confirm you have configured the logo inside the correct store: Admin → Websites → Manage → Store Configuration → Correspondence Logo.

The “Use Separate Logo For Printing” option is missing

• Confirm Allow stores to upload own logo is enabled at the Fulfillment Center level.
• Check that All Correspondence comes from Fulfillment Center (not store) is unchecked in the store’s Administration → Correspondence Settings.

The logo looks stretched or distorted

• Resize the image to a square or near-square format before uploading (max 100px × 100px).
• Use a logo version designed for small sizes (avoid thin lines and small text).

FAQs

Where does the correspondence logo appear?

The correspondence logo is used on customer-facing documents (such as invoices and other order printouts) and emails generated by DecoNetwork.

What file format and size should my logo be?

Use a JPG or GIF file sized to a maximum of 100px × 100px.

What’s the difference between the global logo and a store-specific logo?

The global logo applies system-wide. A store-specific logo (when enabled) allows an individual store to print its own logo on documents instead.

How do I allow affiliate stores to use their own logo?

Enable Allow stores to upload own logo in Admin → Settings → Email & Order Templates → Correspondence Settings.

Does changing the logo affect emails too?

If your emails include invoice/order PDF attachments, customers will see the updated logo on those documents. (Email body branding is controlled by your email template design.)

Additional Resources

• Correspondence Settings
• Store Correspondence Settings