Edit the Order Complete Email Template

This guide explains how to edit the Order Complete email template in DecoNetwork so you can control the messaging customers receive when their order is finalized.

The Order Complete email is sent automatically when an order has been fully produced and fully shipped. This ensures customers receive a clear confirmation that all items in their order have been completed and dispatched.

Customizing this template allows you to align communication with your brand, include helpful information, and provide a clear end-of-order experience for your customers.

In this article

• Prerequisites
• Why edit the Order Complete email template?
• Step 1: Open Email Templates
• Step 2: Edit the Order Complete email template
• Step 3: Customize the template content
• Step 4: Save and test your changes
• Best Practice Tips
• Troubleshooting
• FAQs
• Additional Resources

Prerequisites

Why edit the Order Complete email template?

Editing your Order Complete email template helps you deliver a consistent and professional experience when notifying customers that their order has been finalized.

• Reinforce your brand: Match your tone, colors, and messaging
• Improve clarity: Provide clear next steps or expectations
• Enhance communication: Include contact details, support info, or FAQs
• Reduce manual follow-ups: Answer common questions within the email

Step 1: Open Email Templates

1. Log in to your DecoNetwork Admin.
2. Click Settings.
3. Click Email and Order Templates.
4. Select Email Templates.

Step 2: Edit the Order Complete email template

1. Locate the Order Complete email template in the list.
2. Click Edit next to the template.

The Edit Email Template screen will open, where you can configure different aspects of the template.

Step 3: Customize the template content

Use the available tabs at the left to control how the email behaves and what content is sent.

General

• Enable or disable the template using Active
• Add additional recipients using CC or BCC

Marketing Message

• Edit the message appended to emails (HTML and plain text)
• Untick Use default to create a custom message

Default Template

• View the system default template code (read-only)

Customize Template

• Edit the Subject line
• Edit the HTML email content
• Edit the Plain text version

You can also insert dynamic variables (e.g. order number, customer name) to personalize the email content.

Step 4: Save and test your changes

1. Click Save after making your changes.
2. Place a test order and process the order to trigger an order completion event by ensuring an order is fully produced and fully shipped.
3. Review the email received to confirm formatting and content.

Best Practice Tips

• Keep messaging clear and concise. Focus on what the customer needs to know next
• Use both HTML and plain text versions to ensure compatibility across email clients
• Include support contact details to reduce customer inquiries
• Avoid removing system variables unless you understand their purpose
• Preview and test emails after making changes to confirm layout and formatting

Troubleshooting

• Order Complete email not sent? Ensure all items in the order are marked as produced and shipped
• Template not updating? Ensure “Override default template” is enabled
• Email not sending? Confirm the template is marked as Active
• Formatting issues? Check HTML syntax and test across email clients
• Missing data? Verify that variables are correctly formatted (e.g. {{variable_name}})

FAQs

When is the Order Complete email sent?

The email is sent automatically once all items in the order have been fully produced and fully shipped. It is not triggered by individual shipments.

Can I revert back to the default template?

Yes. Simply untick Override default template to use the system default again.

Do I need coding knowledge to edit the template?

Basic changes can be made without coding, but editing HTML requires familiarity with HTML structure.

Can I customize who receives the email?

Yes. Use the CC and BCC fields in the General tab to include additional recipients.

What happens if I remove variables from the template?

Important information (such as order details) may no longer appear in the email, so remove variables with caution.

Additional Resources

• Customize an email template
• Email Templates overview
• Email Template Variable Descriptions