Turn on customer shipping notification emails

Shipping notifications play an important role in customer communication, as they inform customers about the status of their orders and provide tracking information. This tutorial guides you through the steps to turn on shipping notifications in DecoNetwork, ensuring that customers receive timely updates when their orders are shipped.

Prerequisites

• You must have administrator access to use this feature
• The Email and order templates app must be enabled to use this feature if you are on the Standard plan

To turn on customer shipping notification emails

1. Log into your DecoNetwork website and click Admin.
2. Click Settings.
3. Click Email and Order Templates.
   

   Click the image to enlarge.

   

4. Click Email Templates to display the list of templates for the automated emails that are sent to customers.
   

   The Email Templates page is displayed.

   

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5. Scroll down to the Business Hub Quote & Order Emails section.
   
6. Click Edit beside the Order-shipped email template.

   The Edit Email Template page is displayed.

   
7. Tick the Active checkbox to turn the shipping notification email on.
   
8. Click Save.