Shipping notifications play an important role in customer communication by informing customers when their orders are shipped and providing tracking information. This article explains how to turn on customer shipping notification emails in DecoNetwork so customers receive timely updates when their orders are shipped.
In this article
Prerequisites
- You must have administrator access to use this feature
- If you are on the Standard plan, the Email and order templates app must be enabled.
Why enable shipping notification emails
Enabling shipping notification emails helps you keep customers informed automatically when orders are shipped, improving transparency and reducing follow-up enquiries.
- Customers receive timely shipping updates without manual messages.
- Tracking information can be included in the email when available.
- Customers are less likely to contact you for order status updates.
Turn on the Order-shipped email template
- Log into your DecoNetwork website and click Admin.
- Click Settings.
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Click Email and Order Templates.
Click the image to enlarge.
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Click Email Templates to display the list of automated email templates.
The Email Templates page is displayed.
Click the image to enlarge.
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Scroll down to the Business Hub Quote & Order Emails section.
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Click Edit beside the Order-shipped email template.
The Edit Email Template page is displayed.
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Tick the Active checkbox to turn the shipping notification email on.
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Click Save.
Note: This setting enables the Order-shipped email template so customers receive shipping notifications when orders are shipped.
Best-practice tips
- Review the email content to ensure it matches your brand tone and includes the details customers need.
- Test after enabling by running a test order and shipping it to confirm the notification sends as expected.
- Keep tracking details consistent so customers can easily follow delivery progress when tracking is available.
Troubleshooting
I can’t access Email Templates
- Confirm you are logged in with an account that has administrator access.
- If you are on the Standard plan, confirm the Email and Order Templates app is enabled.
Customers aren’t receiving shipping notification emails
- Confirm the Order-shipped template is set to Active.
- Confirm the customer has a valid email address on the order.
FAQs
Which email template controls shipping notification emails?
Shipping notification emails are controlled by the Order-shipped email template in Admin → Settings → Email and Order Templates → Email Templates.
Do I need anything extra on the Standard plan?
Yes. If you are on the Standard plan, the Email and Order Templates app must be enabled to access and edit email templates.
Additional Resources
- Email Templates
- View a list of available email templates
- Customize an email template
- Email Template Variable Descriptions
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Comments
2 comments
While this is helpful, is there any chance we can automatically set up these notifications for the SALES REP associated with the order. It would be good for them to know once an order is approved and marked shipped. Thank you
Hi Matt D'Agostini,
Thanks for the suggestion, it's a great idea! At the moment, it's not possible to automatically set up notifications for the sales rep associated with the order. Please submit this as a feature request on our Feature Requests Page so it can be formally considered by the product team.
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